We pride ourselves on providing fast and easily traceable delivery for all of our customers.
* If an error slips into your order, contact us via the Messenger badge at the bottom of the page. A member of our team will take care of rectifying everything at no cost and as soon as possible!
Once your order is complete, a member of our team will assemble the package within 24 (business) hours, after which you will receive an email notification with the package tracking number.ECOLO
Our small parcels are packaged in a biodegradable bag that can be added to your municipal compost or your garden. Our medium and large packages are packed in a box kraft recyclable.
It is important for us to offer you a fast and efficient delivery service. In general, we prepare all orders online in 1 to 2 working days, depending on product availability. Once the order is sent, you have to rely on the delivery times of the company that has your package in hand.
In Montreal, delivery times are generally 1 to 3 working days. The roasting of our coffees is done Mondays, Tuesdays and Thursdays, then we send the packages from Tuesday to Saturday.
We use the delivery service Current Plus: packages are delivered by bicycle or in an electric vehicle.
Quebec and Canada
Generally, delivery times are 2 to 5 working days. We work with several delivery companies (BoxKnight *, Canada Post, FedEx, etc.) and take care to choose the most efficient option for our customers, with a tracking number to allow you to track your packages.
* BoxKnight is a local delivery company that gives you access to real-time tracking of your packages by text message, and provides us with proof of delivery by photo for each package delivered.
* If the delivery times exceed 10 working days, we will be happy to contact the customer service of the delivery company to obtain information on your package. Note that public holidays are not counted in the 10 working days.
Montreal customers: you can, at any time, choose the free pickup option at the branch of your choice. To find a branch, it's this way!