We pride ourselves on providing fast and easily traceable delivery for all of our customers.
Once your order is completed, a member of our team takes care of assembling the package within 24 hours, after which you will receive a notification with the package's tracking number.ENVIRONMENTALLY FRIENDLY
Our small parcels are packaged in a biodegradable bag that can be added to your municipal compost or to your garden. Our medium and large packages are packed in a recyclable kraft box.
If ever an error with your order occurs, contact us via Facebook messenger. A member of our team will take care of correcting everything free of charge and as soon as possible!
Greater Montreal and Toronto
For the greater Montreal area (see postal codes) and for Toronto, our delivery partner is Boxknight. They give you access to the tracking of your packages in real time by text message, and provide us with proof of delivery by photo for each package delivered.
Quebec and Canada
For the rest of Quebec and Canada, we use Canada Post * with real-time order tracking.
* Note that due to the increased traffic over the holidays and the addition of new sanitary measures, delivery times may be longer.
Processing times: 24 to 48 hours depending on product availability.
Delivery in Greater Montreal or Toronto: 24h
Delivery for the rest of Quebec: 1-3 working days.
Delivery to the rest of Canada: 3-5 working days
Note that due to increased traffic over the holiday season and the addition of new sanitary measures, delivery times may be longer.
If delivery times exceed 10 working days, we will be happy to contact Canada Post customer service to find out the status of your deliveries. Holidays are not counted within 10 working days.
Example: December 23, 2020 + 10 working days = January 8, 2021