FAQ
Subscriptions
Thank you for being part of the Pista Club! Our team is available Monday to Friday via Messenger to answer your questions. In the meantime, you may be able to find the answer to your questions here:
Can I stop my subscription at any time?
Yes! At any time, you can access your account to modify or cancel your subscription.
If I am a subscriber, when will I receive my orders at home?
The delivery date is based on the subscription start date. Our team processes orders within 1 business day, then we calculate a delivery time of 2 to 5 business days. For example, if you place your first order on a Friday noon, the order will be processed the following Tuesday morning. We send an email notification when your package is sent. Also note that we only deliver orders from Tuesday to Saturday.
I would like to add items to my order, such as equipment. Is it possible?
Yes. You can, at any time, add any product from our online store to your subscription order and benefit from the 10% discount. The items will be delivered at the same time as your subscription, in a single shipment.
I would like to receive my order on a specific day of the week. Is it possible?
Yes! You can leave a note with your order so we can accommodate you as much as possible!
What changes can I make to my subscription?
A: Subscriptions are completely customizable. You can change the coffee style, grind, your delivery address, etc. You can also suspend the subscription if you wish not to receive coffee for a period of your choice.
To make changes, click on your account, then “edit my subscription”.
Can I receive ground espresso AND filter coffee in the same order?
Yes! You can add a note to the order to tell us your preferences or contact us directly via the Messenger button, Monday to Friday.
I can't log in to my account.
If you encounter connection problems, do not hesitate to contact us via Messenger or by email. We will be happy to help you!
Online orders, refunds and exchanges
There is an error in my order. What can I do?
There may have been a small error in your online order. If so, contact us via Messenger and we will take care of it as quickly as possible.
I don't like the coffee I bought. Can I get an exchange or refund?
Our coffee bags are unfortunately not exchangeable or refundable, unless the quality of the product is affected. However, we care about your satisfaction: do not hesitate to write to us personally if you are not satisfied with your coffee!
Is there a return policy for merchandise and equipment?
Yes. For all merchandise and equipment, we can provide an exchange or refund within 30 days of purchase if the product is intact and in its original packaging.
How do I get a refund?
The product in question must be returned to 2650 rue Masson, in Montreal. We make the refund after receipt and verification of the product.
For any other questions, do not hesitate to contact us via Messenger or by email!