FAQ

Subscription
Can I cancel my subscription at any time?

Yes! At any time, you can access your account to modify or cancel your subscription.
If I am subscribed, when will I receive my orders at home?

The shipping date is based on the start date of the subscription. Our team processes orders within 1 business day, followed by a delivery time of 2 to 5 business days. For example, if you place your first order on a Friday at noon, the order will be processed the following Tuesday morning. We send a notification by email when your package is shipped. Please also note that we only deliver orders from Tuesday to Saturday.
I would like to add items to my order, such as equipment. Is it possible?

Yes. You can, at any time, add any product from our online store to your subscription order and benefit from the 10% discount. The items will be delivered at the same time as your subscription, in a single shipment.
Yes! You can leave a note with your order so that we can accommodate you as much as possible!
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What changes can I make to my subscription?
The subscriptions are completely customizable. You can change the coffee style, the grind, your delivery address, etc. You can also suspend the subscription if you wish not to receive coffee for a period of your choice.

To make changes, click on your account, then "edit my subscription".
Can I receive ground coffee for espresso and filter in the same order?

Yes! You can add a note to the order to specify your preferences or contact us directly via instant messaging, from Monday to Friday.
I can't connect to my account.

If you encounter any issues with the connection, do not hesitate to contact us via the instant messaging at the bottom right or by email. We will be happy to assist you!

Online Orders, Refunds, and Exchanges
There is an error in my order. What is the procedure to follow?

There may have been a small error in your online order. To err is human! If that is the case, contact us via the instant messaging at the bottom right and we will take care of it as quickly as possible.
I do not like the coffee that I bought. Can I get an exchange or a refund?

Our coffee bags are unfortunately not exchangeable or refundable, unless the quality of the product is affected. However, we care about your satisfaction. Do not hesitate to write to us if you are not satisfied with your coffee!
Is there a return policy for merchandise and equipment?

Yes. For all merchandise and equipment, we can exchange or refund within 30 days of purchase if the product is intact and in its original packaging.
How to proceed to obtain a refund?

The product in question must be returned to 2650 Masson Street, in Montreal. We process the refund after receiving and verifying the product.