
Frequently Asked Questions
Can I cancel my subscription at any time?
Yes! At any time, you can access your account to modify or cancel your subscription.
If I am subscribed, when will I receive my orders at home?
The shipping date is based on the subscription start date. Our team processes orders within 1 business day. Then, a delivery time of 2 to 5 business days must be calculated. For example, if you place your first order on a Friday at noon, the order will be processed the following Monday morning. We send a notification by email when your package is shipped. Please also note that we only deliver orders from Monday to Saturday.
Is it possible to add items to my order? Equipment, filters...
Yes. You can, at any time, add any product from our online store to your subscription order and benefit from a 10% discount. The items will be delivered at the same time as your subscription, in a single shipment.
I would like to receive my order on a specific day of the week. Is that possible?
Yes! You can leave a note with your order and we will do our best to accommodate you.
What changes can I make to my subscription?
Subscriptions are completely customizable. You can change the coffee style, the grind, the delivery address, etc. You can also suspend the subscription or skip a month if you are away.
To make changes, click on your account, then "edit my subscription".
Can I receive ground coffee for espresso and filter in the same order?
Yes! You can add a note to the order to specify your preferences or contact us directly via instant messaging, from Monday to Friday.
I can't connect to my account.
If you encounter any issues with the connection, do not hesitate to contact us via instant messaging or by email. We will be happy to assist you!